Privacy Policy

Privacy Policy

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Christopher Ourganian, P.A., dba Coastal Chiropractic & Wellness by Dr. Ourganian
Effective Date: December 1, 2025

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1. Introduction

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Christopher Ourganian, P.A., doing business as Coastal Chiropractic & Wellness by Dr. Ourganian (“we,” “our,” “clinic”), respects and protects the privacy of our patients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information—including Protected Health Information (“PHI”)—in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and applicable state and federal privacy laws.

By using our website (the “Site”), booking an appointment, submitting information, or receiving services, you agree to this Privacy Policy.

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2. HIPAA Notice of Privacy Practices

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Certain information you provide to us is PHI under HIPAA. This includes information relating to your health, treatment, or payment for care.

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We use and disclose PHI only as permitted or required under HIPAA regulations, including for:

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• Treatment: Coordinating or managing your care.

• Payment: Verifying insurance coverage or processing billing.

• Healthcare Operations: Quality improvement, staff training, or clinic administration.

• As Required by Law: Public health reporting, court orders, or government requests.

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We maintain administrative, technical, and physical safeguards to protect PHI from unauthorized access or disclosure.

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You will receive a full HIPAA Notice of Privacy Practices in office or electronically upon request. The online Privacy Policy below expands on website-specific practices.

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3. Information We Collect on This Website

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A. Information You Provide Directly

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You may provide personal information through:

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• Website contact forms

• Newsletter or marketing sign-ups

• Appointment requests

• Online booking (via a third-party provider: Booking by Jane / Jane App)

• Uploaded documents or messages

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This may include your:

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• Name

• Email

• Phone number

• Appointment details

• Insurance information

• Any information you voluntarily include in a message

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PHI should only be submitted through approved HIPAA-compliant channels, such as the Jane App booking platform—not general website forms.

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B. Information Automatically Collected

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Our Wix website may automatically collect:

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• IP address

• Browser type

• Device type

• Pages viewed

• Click behavior

• Cookies and tracking pixels (Wix, Google, Meta, etc.)

• Approximate geographic location

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This information is used only to improve website performance and user experience and is not used to identify you personally unless combined with information you provide.

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4. Online Booking – Booking by Jane (Jane App)

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We use Booking by Jane, a third-party online booking service, for appointment scheduling and patient intake forms.

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How Your Information Is Protected

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• Jane App is a HIPAA-compliant platform that uses encrypted transmission and secure data storage.

• Information you enter into Jane App is stored on their secure servers, not on our Wix website.

• We access your submitted information solely for treatment, scheduling, and clinic operations.

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Jane App maintains its own Privacy Policy and Terms of Service, which govern how they collect and store your information. We encourage you to review their policies directly.

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5. How We Use Your Information

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We use personal information for:

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• Scheduling and managing appointments

• Responding to inquiries

• Providing chiropractic and wellness services

• Processing payments

• Verifying insurance

• Sending appointment confirmations and reminders

• Internal analytics and website improvement

• Marketing communications (only with your consent; you may opt-out at any time)

• Legal or regulatory compliance

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PHI is used strictly for treatment, payment, and healthcare operations unless you authorize additional uses in writing.

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6. How We Share Information

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We do not sell, rent, or trade your information.

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We may share information only with:

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HIPAA-Compliant Business Associates:

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• Booking by Jane

• Electronic health record (EHR) vendors

• Billing/insurance processors

• Cloud storage providers

• Email/SMS appointment reminder systems​

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Other Permitted Disclosures:

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• When required by law

• Public health agencies

• Law enforcement with valid authorization

• To prevent a serious threat to health or safety

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Any partner handling PHI is bound by a Business Associate Agreement (BAA) as required by HIPAA.

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7. Cookies and Tracking Technologies

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This Wix website may use:

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• Essential cookies

• Analytics cookies

• Advertising/retargeting pixels

• Performance and security cookies

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You may control or disable cookies through your browser settings. Disabling certain cookies may affect site performance.

We do not combine cookie data with PHI.

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8. Data Security

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We maintain safeguards consistent with HIPAA including:

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• Encrypted data transmission

• Secure website hosting through Wix

• Access controls and authentication

• Regular monitoring and security reviews

• Limited access to PHI by authorized personnel only

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Despite these measures, no system is 100% secure. We cannot guarantee absolute security but take every reasonable effort to protect your information.

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9. Your Rights Under HIPAA

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You have the right to:

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• Access your health records

• Request corrections to your PHI

• Request confidential communications

• Request restrictions on use or disclosure of PHI

• Obtain an accounting of disclosures

• Receive a paper or electronic copy of our HIPAA Notice

• File a complaint without fear of retaliation

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To exercise these rights, contact us at:

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Coastal Chiropractic & Wellness by Dr. Ourganian
Email: contact@coastalchiropracticnaples.com
Phone: 239-509-9090
Address: 7955 Airport Pulling Road, Suite 100, Naples, FL, 34109

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10. Children’s Privacy

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Our website is not intended for children under 13. We do not knowingly collect information from minors without parental consent.

 

11. External Links

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Our website may contain links to third-party websites such as Jane App.

We are not responsible for the privacy practices or content of those sites.

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12. Email and SMS Communications

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When you provide your contact information, you may receive:

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• Appointment reminders

• Important clinic communications

• Optional marketing messages

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Standard messaging rates may apply. You may opt-out at any time.

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Email should not be used to send sensitive health information unless encrypted.

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13. Changes to This Privacy Policy

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We may update this Privacy Policy periodically. Changes are effective when posted on this page.

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14. Contact Us

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If you have questions about this Privacy Policy or your information, contact:

Christopher Ourganian, P.A.
dba Coastal Chiropractic & Wellness by Dr. Ourganian
Email: contact@coastalchiropracticnaples.com
Phone: 239-509-9090
Address: 7955 Airport Pulling Road, Suite 100, Naples, FL, 34109